Refund and Returns Policy

Last updated: 3 October 2026

Digital downloads

This policy applies to digital PDF products purchased directly from ironresolve.co.uk. No physical item is supplied, so there is nothing to return by post.

Cancellation

You normally have 14 days from the day after your contract is made to cancel your purchase.

If you expressly consent to immediate supply and acknowledge that you will lose your cancellation right, that right ends once supply of the digital content begins. We confirm your consent in your order email.

If supply has not begun, or you have not given the required consent and acknowledgement, your applicable cancellation rights remain.

To cancel, email hello@ironresolve.co.uk with your name and order number and a clear statement that you wish to cancel. You may also use the cancellation form in our Terms and Conditions.

For a valid cancellation, we refund your payment within 14 days of receiving your cancellation notice, using the original payment method unless you agree otherwise. No refund fee applies.

Faulty or incorrect downloads

Your statutory rights remain unaffected by consent to immediate supply.

If your PDF is faulty, incomplete, not as described or will not download, contact hello@ironresolve.co.uk with your order number and details of the problem.

Where required by law, we will provide a repair or replacement within a reasonable time and without significant inconvenience. If this is impossible or unsuccessful, you may be entitled to a price reduction or refund, depending on the circumstances.

Purchases from other retailers

Books or journals purchased through Amazon or another retailer are covered by that retailer’s purchase and returns process. Contact the retailer about those orders.

Contact

Neil Simper trading as IRONRESOLVE
Email: hello@ironresolve.co.uk
Address: 26 West End, Ely, Cambridgeshire, CB6 3AY, United Kingdom.

This policy does not limit your statutory consumer rights. Please also read our Terms and Conditions.